Privacy Policy

1. Scope

This Privacy Policy describes how BuildTrail ("we," "us," or "our") handles personal information when you visit our websites, create an account, or use our products and services (collectively, the "Service"). It should be read together with our Cookie Policy and Terms of Service.

2. Information we collect

2.1 You provide directly

• Account data: such as name, email address, username, and password (stored securely; we do not store passwords in plain text).
• Profile and project content: information you choose to add to your profile or publish through the Service.
• Communications: messages you send to support or feedback channels.

2.2 Collected automatically

• Usage data: such as pages viewed, features used, approximate location derived from IP, device type, browser, and timestamps.
• Technical logs: diagnostic information used to secure and improve the Service.

3. How we use information

We use personal information to:

• Provide, maintain, and improve the Service.
• Authenticate users and prevent fraud or abuse.
• Communicate about updates, security, and support.
• Analyze usage in aggregate or de-identified form to improve the product.
• Comply with legal obligations and enforce our terms.

4. Legal bases (EEA, UK, and similar regions)

Where required, we rely on contract (to provide the Service), legitimate interests (security, product improvement, marketing that you can opt out of), consent (where we ask for it), and legal obligation.

5. Sharing and disclosure

We may share information with:

• Service providers who assist with hosting, analytics, email, payments, and customer support, bound by confidentiality and processing agreements.
• Legal and safety: when required by law, or to protect the rights, safety, and security of BuildTrail, our users, or the public.
• Business transfers: in connection with a merger, acquisition, or sale of assets, subject to appropriate safeguards.

We do not sell your personal information as that term is commonly defined.

6. Data retention

We retain information for as long as your account is active or as needed to provide the Service. We may retain certain records as required by law or for legitimate business purposes such as dispute resolution and backups, for a limited period.

7. Security

We implement technical and organizational measures designed to protect personal information. No method of transmission over the Internet is 100% secure; we encourage strong passwords and caution when sharing public content.

8. International transfers

If you access the Service from outside the country where our servers or providers are located, your information may be transferred across borders. We use appropriate safeguards where required by applicable law.

9. Your rights and choices

Depending on your location, you may have rights to access, correct, delete, or export your personal information, and to object to or restrict certain processing. You may withdraw consent where processing is consent-based. To exercise these rights, contact us using the details below. You may also lodge a complaint with your local supervisory authority.

10. Children

The Service is not directed to children under 13 (or the age required in your jurisdiction). We do not knowingly collect personal information from children. If you believe we have, please contact us so we can delete it.

11. Changes to this policy

We may update this Privacy Policy from time to time. We will post the revised version and update the "Last updated" date. Material changes may be communicated through the Service or by email where appropriate.

12. Contact

For privacy-related requests or questions, contact [email protected].