Returns & refunds

1. Digital service

BuildTrail is a software service delivered online. There are no physical goods to return. This policy describes how refunds and cancellations apply to subscriptions or one-time purchases, if and when we offer them.

2. Free tier and trials

If we offer a free tier or trial, you may use it according to the limits shown in the product. No payment is required unless you upgrade to a paid plan or add a payment method where applicable.

3. Subscriptions

Paid subscriptions, when available, renew automatically for the billing period you select until you cancel. You can cancel at any time from your account settings or by contacting support. Cancellation stops future charges; it does not automatically refund fees already paid for the current period unless required by law or stated below.

4. Refunds

Unless otherwise required by applicable law or expressly stated at checkout:

• General: Fees are generally non-refundable once the billing period has started, because the Service is delivered continuously during that period.
• Billing errors: If you were charged incorrectly, contact us within 14 days and we will investigate and correct qualifying errors.
• Service outages: If extended unavailability materially prevents use of a paid plan, we may offer a credit or partial refund at our discretion.

5. Chargebacks

If you dispute a charge with your bank before contacting us, we may suspend your account pending resolution. We encourage you to reach out to [email protected] first so we can help.

6. EU and UK consumers

If mandatory consumer laws in your country grant you a statutory right of withdrawal for distance contracts, those rights apply as described in any checkout disclosure we provide. Where the law requires a refund for withdrawal within the cooling-off period, we will honor it.

7. Changes

We may update this policy to reflect new products or billing practices. The "Last updated" date at the top of the page will change when we do.

8. Contact

For billing, cancellation, or refund questions, email [email protected].